Note: This is a confidential search. The company name and product details will be shared during the interview process.
Responsibilities and Duties:
Boutique Operations & Brand Presentation
- Direct all daily boutique operations, including opening and closing procedures, ensuring seamless functionality.
- Uphold and enhance the highest standards of boutique presentation and visual merchandising in alignment with the brand's luxury identity.
- Ensure the boutique environment is always pristine, well-organized, and aesthetically appealing.
- Oversee the flawless presentation and correct pricing of all products.
Team Leadership & Development
- Lead the full employee lifecycle: recruit, train, manage performance, and guide the career development of all boutique staff.
- Inspire and coach the team to consistently deliver an exceptional, personalized client service and to achieve both individual and boutique sales goals.
- Manage staff schedules strategically to ensure optimal floor coverage, especially during peak hours.
Sales Management & Client Development
- Drive the boutique to meet and exceed sales targets and Key Performance Indicators (KPIs) through strategic planning and active floor management.
- Build and nurture a loyal client base, with a strong focus on developing relationships with VIPs to drive client retention.
- Act as the primary point of resolution for elevated client concerns or special requests, handling all situations with professionalism, grace, and efficiency.
Reporting & Collaboration
- Collaborate with internal departments to flawlessly execute in-store marketing initiatives, seasonal campaigns, and new collection launches.
- Plan and manage the execution of exclusive in-boutique events (e.g., collection launches, private viewings) to enhance client engagement and brand prestige.
- Analyze business performance and provide comprehensive reports on sales, KPIs, and client feedback to senior leadership.
- Undertake other duties or projects as assigned by senior management.
Job Requirements:
- A minimum of 3–5 years of experience in luxury retail, with at least 3 years in a managerial or supervisory role.
- Bachelor’s degree in Business, Marketing, or a related field.
- Exceptional leadership, communication, and motivational skills to lead a high-performing team.
- Impeccable personal presentation and a professional demeanor that reflects the standards of a luxury brand.
- Fluency in English (both written and verbal) is required.
- Sophisticated interpersonal and relationship-building skills, with an innate ability to connect with a discerning clientele.
HOW TO APPLY: Please send your CV to the consultant in charge:
Ms. Nguyen Nhat Anh (Annie)
Email: nhatanh.nguyen@ev-search.com OR Phone: +84 9 3536 1999 (Zalo/ WhatsApp/ Viber)
All applications will be considered without regard to race, color, religion, sex (inclusing pregnancy and fender identity), national origion, political affiliation, sexual orientation, mariatal status, disability, genetic information, age, membership in an employee organization, parental status, military service or other nonmerit factor
