KEY RESPONSIBILITIES:
P&L Management is a must-have.
- Proficient in analyzing financial statements and directing teams to increase revenue and improve overall business health.
- Effectively assess market trends, customer needs, seasonal patterns, and supply restrictions to develop growth strategies.
- Demonstrated success in building offline/retail/omnichannel enterprises, particularly in the EdTech sector, from a single city to a nationwide presence in Vietnam while retaining profitability.
Leadership & Team Management
- Foster a positive business culture by leading a high-performing, cross-functional team with diverse backgrounds.
- Organize regular town halls, business meetings, and recognition events to foster a performance-driven culture.
- Establish clear goals, align teams, settle disagreements, provide feedback, and evaluate performance effectively.
- Recruit important team members to drive business growth.
Customer Satisfaction and NPS
- Conduct regular feedback analysis to improve client happiness and deliver great service.
- Empower teams to handle challenging client scenarios while staying aligned with brand values.
- Handle critical client issues personally as needed.
Growth Mandate
- A track record of providing consistent revenue growth on a monthly, quarterly, and annual basis through sustainable channels.
- Understanding marketing channels and how to use them to grow your business.
- Skilled in creating engaging sales efforts to pique customers' interest and intent.
Problem-Solving and Troubleshooting
- Takes a hands-on approach to resolving team challenges, ensuring no roadblocks are overlooked.
- Troubleshoot startup-specific difficulties to ensure seamless operations.
- Establishing and managing many hubs in Vietnam will necessitate business travel in the near future.
- Attend three to four meetings per year in India to engage in crucial debates and events
REQUIREMENTS:
- Comprehensive awareness of the Vietnam education market, including local marketing channels and cultural subtleties.
- Knowledge of EdTech companies based in Vietnam.
- Information about children's learning needs and how to improve their understanding of ideas.
- Understanding parents' motivations and needs surrounding their children's education.
TO WIN, YOU'LL NEED:
- Proven leadership expertise in the EdTech sector, especially managing offline retail outlets.
- Ideally, previous consulting experience is required.
- Proven track record of managing profit and loss statements and generating profitable growth.
- Expertise in financial management, including budgeting, forecasting, and reporting to investors and the Board of Directors.
- Demonstrates strong leadership and team-building skills, focusing on cross-functional collaboration.
- Fluent in English; knowledge of Vietnamese is a bonus.
- Willingness to go to India as needed.
- A degree from a renowned university or college.
PREFERRED SKILLS:
- Experience expanding EdTech operations.
- A strong focus on customer service, student outcomes, and financial success.
- Capability to implement strategic adjustments that ensure long-term corporate viability.
CONTACT
Email: trang.ngo@ev-search.com
Phone/ Zalo/ Whatsapp: 0705 266 669 (Hong Trang)
LinkedIn: https://www.linkedin.com/in/hongtrang995/
