Key Responsibilities and Duties:
- Lead Vietnam IT Department in alignment with business objectives and regulatory requirements.
- Oversee IT operations and development across infrastructure, applications, and system governance to ensure reliable and compliant banking services.
- Lead IT projects including system development, upgrades, compliance initiatives, and digital transformation programs, ensuring on time delivery within budget and scope.
- Maintain effective communication with business units, senior management, regulatory authorities, and external partners to gather requirements and resolve IT related issues.
- Manage IT budget (CAPEX and OPEX), procurement activities, and vendor contracts to optimize cost efficiency and service quality. Negotiate and oversee SLAs with vendors.
- Collaborate with security, risk, and compliance teams to ensure adherence to local banking regulations, cybersecurity standards, and internal IT policies.
- Manage IT risk assessments and audits, and implement controls to mitigate identified risks.
- Support strategic rollout initiatives from Head Office and Regional Office, and maintain procedure manuals in accordance with regional standards and guidelines.
- Support and coordinate regular and periodic Disaster Recovery (DR) drills to ensure operational readiness at the DR site.
- Execute event, incident, problem, and capacity management processes to ensure continuous availability of critical regulatory systems across main and DR sites.
- Monitor and manage IT demand versus resource capacity to sustain continuous delivery capability within IT operations.
- Lead, motivate, and develop IT staff to enhance capability, performance, and delivery of both existing systems and new technologies.
Position Requirements:
Competencies:
- Strong expertise in banking IT operations, including infrastructure, cybersecurity, cloud services, and software systems.
- Extensive experience leading complex IT projects and digital transformation programs, with strong capability in resource allocation, budgeting, stakeholder management, and delivery oversight.
- Ability to design and implement IT strategies aligned with business and regulatory requirements, with strong analytical skills in governance, planning, and risk management.
- Proven leadership experience in managing diverse IT teams within financial services, covering infrastructure, application development, support, and security domains.
- Strong knowledge of Microsoft server environments, virtualization, networking, security, as well as SDLC, programming fundamentals, application architecture, QA testing, and security best practices.
- Solid understanding of Vietnam payment systems, cross border payments, AML KYC, MIS data marts, treasury, and investment banking operations.
- Strong communication skills, capable of engaging senior executives, business stakeholders, peers, and team members with clarity and precision.
- Deep familiarity with regulatory frameworks governing IT operations, cybersecurity, data protection, and compliance within Vietnam’s banking sector.
- Strong understanding and practical experience in ITSM processes, with proven ability to monitor and control IT service performance effectively.
Qualification
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, Banking and Finance, or equivalent.
- Over 10 years of progressive experience in IT roles, including at least 5 years in management or leadership positions within IT departments in banking or financial services.
- Possession of relevant IT certifications in IT service management, project management, or infrastructure, application, or security domains (e.g. ITIL, COBIT, PMP, CISSP, CISA, CCNA, CCNP, Azure, AWS certifications, etc.).
- English proficiency at upper intermediate to advanced level, with ability to communicate fluently, flexibly, and effectively in all professional contexts.
HOW TO APPLY: Please send your CV to the consultant in charge:
E-mail: nhuhoa.nguyen@ev-search.com
All applications will be considered without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other non-merit factor.
