Overview:
The Country Manager is responsible for driving revenue, profit, and team development through a clear vision and strategic plan aligned with company goals. This role ensures operational excellence, service quality, and brand consistency to deliver outstanding travel experiences.
Key Responsibilties:
Customer Service & Experience
- Oversee local reservations and ground service teams to ensure high-quality delivery and minimal complaints.
- Meet and greet VIP clients, manage service improvements, and resolve issues effectively.
- Develop and implement customer service standards and procedures.
Sales & Product Development
- Support in-destination product sales and collaborate with sales teams to grow new and existing accounts.
- Drive local sales (optional tours/excursions), enhance conversion rates, and develop unique offerings.
- Manage product delivery timelines and hotel contracting to ensure value and competitiveness.
Business Operations & Compliance
- Ensure correct use of reservation systems and maintain accurate rate loading.
- Maintain relationships with local authorities, comply with laws, and update management on regulatory changes.
- Oversee supplier payments and financial processes.
- Maintain operational SOPs and brand alignment.
Leadership Competencies:
- Lead by Example: Model company values and provide timely feedback.
- Effective Communication: Ensure team transparency through structured meetings and communication systems.
- Team Development: Coach, mentor, and train team members; support career growth through PDPs.
- Business Acumen: Understand financials, budgeting, and develop strategies to improve results.
- Work Environment: Foster an empowering, supportive culture with clear goals and accountability.
Requirements:
Qualifications:
- Bachelor’s degree in Tourism, Hospitality, Business, or related field.
- Minimum 3 years in mid-level management (general management is a plus).
- Fluent in English; local language is a bonus.
Skills & Attributes:
- Strong problem-solving and customer-centric mindset.
- Excellent communication and collaboration skills.
- Detail-oriented with strong time management.
- Cross-cultural leadership and presentation skills.
- Adaptable, flexible with travel and shift work.
- Proficient in Microsoft Office.
HOW TO APPLY: Please send your CV to the consultants in charge
Email: thao.tran@ev-search.com
All applications will be considered without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other non-merit factor.
