Responsibilities:
- Manage and be directly responsible for the overall IT technical operations of the company:
- Oversee and manage the infrastructure and hardware systems (servers, firewalls, cameras, LAN/WAN networks, computers, phones, etc.).
- Administer the main server systems and internal networks, ensuring stability and seamless operation.
- Organize repairs and address issues related to computers and network systems to avoid business disruptions caused by IT failures.
- Propose suitable application software for the company's business operations, provide training on its usage, and ensure effective implementation.
- Research and explore solutions to build the company's technology strategy.
- Develop and implement plans for IT projects.
- Establish processes and plans for ensuring the security and confidentiality of the company's information systems.
- Monitor progress and quality of internal departmental work, as well as coordination with customers and other departments.
- Department management:
- Define development directions, and create plans and policies for the department.
- Assign tasks effectively and evaluate departmental performance, applying appropriate rewards or disciplinary measures.
- Develop and manage the department's budget to ensure activities align with approved financial plans.
- Perform other duties as assigned by superiors and the Board of Directors.
Requirements:
- Bachelor's degree or higher in Computer Networks, Software, Computer Science, Telecommunications Infrastructure, or related fields.
- Proficient in English communication.
- At least 10 years of experience in IT, with at least 5 years in a similar leadership position.
- Comprehensive knowledge and experience in IT operations and basic IT functions. Minimum 5 years of experience in VoIP, SIP, and IP PBX systems.
- Preference for candidates with experience in Contact Center or CRM solutions.
- Experience with ISO 27001 and 9001 projects and knowledge of information security.
- Expertise in one or more areas, such as Software Development, Infrastructure & Networking, Outsourcing, BA, QA/QC.
- Skilled in task delegation, work management, and monitoring progress/quality.
- Proven experience in customer service systems implementation.
- Preference for candidates who have worked in banking, securities, or large-scale systems (1,000+ users).
- Experience managing teams of 20 or more employees.
- Experience in setting up and investing in new systems.
- High responsibility, meticulousness, integrity, and diligence in work.
- Proficiency in monitoring tools, alert systems, reporting, and analytical tools.
- Creative, innovative, progressive, and persistent mindset.
Interested candidates can send resumes to phuong.truong@ev-search.com for further discussion.
