Responsibilities
- Drive successful onboarding and accelerate adoption of the company platform among key clients, helping them maximize business value from the partnership and solutions provided.
- Act as the primary contact throughout the customer lifecycle, creating success plans with clear milestones and maintaining transparent communication during all post implementation activities.
- Deliver training, guidance, and best practices to increase product adoption and customer engagement.
- Proactively identify and manage potential risks, maintaining regular touchpoints and leading resolution strategies when challenges arise.
- Build strong customer relationships and develop advocates through participation in case studies, webinars, reference programs, and thought leadership content.
- Collaborate closely with Sales, Solutions Architecture, Marketing, and leadership teams to uncover and support account growth and expansion opportunities.
- Assist with subscription renewals by coordinating timely invoicing and managing enhancement requests, feature improvements, or development initiatives.
Qualifications
- Minimum 3 years of experience in Customer Success or Account Management, ideally within a SaaS environment.
- Proven ability to engage and manage relationships with senior stakeholders, including C suite and SVP level executives.
- Experience conducting executive business reviews and presenting strategic insights to leadership teams.
- Background in ESG, sustainability, environmental consulting, or related fields is an advantage.
- Experience delivering product training, user enablement, or adoption programs.
- • Strong communication and presentation skills with a professional, confident, and engaging virtual presence.
- Able to thrive in a dynamic, fast moving, and globally collaborative environment.
HOW TO APPLY: Please send your CV to the consultant in charge:
E-mail: tran.dao@ev-search.com
All applications will be considered without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other non-merit factor.
