Direct Supervisor: CIO
CRITICAL ACCOUNTABILITIES:
1. Assess current and anticipated business needs related to technology ranging from infra, application, and digital development/improvement road-maps.
- Manage day-to-day delivery of IT Service Center support and Change Request management process
- Keep developing the team’s operational strengths, motivating teams to keep improving the delivery efficiency and quality.
- Determine metrics to measure IT service performance, compare actual results to established benchmarks, and lead teams to solve issues as they arise.
2. Closely manage the financial aspects of technology development and implementation by managing operating and capital budgets;
- Perform careful analysis and forecasting of IT accountable budgets;
- Provide leadership and guidance in IT cost optimization initiatives and device financial planning to meet budget objectives for the CIO;
- Accountability to CIO, FIN Control(s) and DCEO/ CEO of IT managed budgets.
- Optimize IT spending to budget as approved by FIN department(s);
- Proactively manage IT vendor spending to budget (& optimized with savings) and manage vendor delivery and risks;
3. Make decisive decisions on hiring staff to continuously improve and position the team for business growth. Nature ‘best in class’ of talent hiring, and skill development across all responsible offices.
4. Build and operate an IT Vendor Management team
- Work with Procurement to acquire external IT services to a high level of standards
5. Proactively manage standards and practices, making adjustments based on changing circumstances or/and business strategies.
- Have in-depth banking knowledge of IT Technical platforms and services to assist the CIO with strategic plans, innovation planning, and organizational changes.
REQUIREMENTS
Educational Qualifications
- Bachelor's degree in Computer Science or similar Business or technical fields
- Post Graduate is an advantage
Relevant Knowledge/ Expertise
- Good technical and product background in banking (o financial industry), ideally in Retail, Wholesale, Wealth / Private Banking in a premium bank/institution
- Good business and technical hands-on capabilities. Have a business mindset of banking technology services and products
Skills
- Excellent leadership, team building, and management skills. Has the capability to lead the team and overcome the business and technical challenges
- Able to build strong interpersonal relationships with peers, business leaders, and other senior management throughout the company
- Possesses good analytical, cognitive, planning, and organizing skillset.
Relevant Experience
- At least 12+ years of experience in high-quality and demand environments such as a leading (creditable) bank or financial institution. Minimum 6 years in banking.
- Lead IT service delivery and financial budgeting of greater than US 20+ million annually
- Designed and researched IT strategies and built action plans/road maps at CIO and support levels
Other Relevant Ability
- Able to manage complex and cross-functional IT teams
- Able to multitask, prioritize, and manage time efficiently
- Ability to operate independently and deliver results, at times, guide CIO to issues and their resolutions
Interested candidates, please send your CV to mai.thanh@ev-search.com. We will get back to you with full details.
