DESCRIPTION
1. OBJECTIVE
- Work with the Regional Director and provide opinions on the Center's business potential to develop annual targets/budget for the center;
- Negotiate and agree on the center's goals/budget with the Regional Director
- Prepare the center's operating plan and review and agree this plan with the Regional Director.
2. STRATEGIES & PLANNING
- Coordinate with BMO to allocate targets/KPIs to employees
- Review and control operating costs within budget limits
- Appoint staff to specific positions appropriate to their expertise
- Recruit staff within budget to drive business growth
3. PERFORMANCE MANAGEMENT
- Responsible for the center's sales activities, including driving revenue, pre-tax profit and improving overall cost efficiency in providing services to customers
- Responsible for the quality of credit proposals and the quality of the loan portfolio (NPL)
- Responsible for improving operational indicators including promoting outstanding loans and deposits, number of new customers, number of products/customers and improving customer satisfaction levels
4. MONITORING
- Manage daily sales and service activities
- Ensuring quality and efficiency in processing credit documents (transferring documents to appraisal units, handling post-approval processes). Ensure the shortest credit processing time for customers
- Plan and implement programs to attract new MSME customers to the center
- Approve financial expenses within jurisdiction
5. IMPLEMENTATION MARKETING AND PRODUCT PROGRAMS ACCORDING TO THE GUIDANCE OF THE HEAD OFFICE
- Plan and implement the center's own programs as needed
- Manage community relations and proactively develop potential customer contacts locally
- Ensure compliance with regulations and instructions
- Sales training includes proactive use of CRM, product suite, and sales funnel management to improve sales efficiency and productivity.
6. PEOPLE MANAGEMENT
- Monitor and manage the actual business situation with the budget and targets of the entire Center
- Conduct cyclical business management and work with department heads to evaluate employee results
7. LEADERSHIP
- Directly coach, train and provide career orientation to Center staff
- Create a professional and friendly working environment
JOB REQUIREMENTS
- University degree or higher majoring in business administration, economics, finance/banking
- Minimum 10 years of working experience in the finance and banking sector, of which 5-7 years in business positions serving the small and medium enterprise customer segment.
- Knowledge about products and services, markets, business industry characteristics and needs of
Micro business customers, about the banking and finance industry: advanced
- Up-to-date understanding of the bank's practices, procedures, legal regulations, risk management policies, and operating procedures related to business segments.
- Creative problem-solving skills, business acumen & identifying sales opportunities; ability to collect information and analyze markets and potential customers; Planning and execution management skills: advanced
- Effective communication, presentation, and coaching skills and abilities: advanced
- Team management skills, promoting and motivating employees: advanced
CONTACT INFORMATION:
- Email: lan.nguyen@ev-search.com
- Zalo/Whatsapp/Telegram: 0904 596 474
