Key Responsibilities
Key Account Management
- Build and maintain strong, long-term relationships with strategic key accounts, developing a deep understanding of their business objectives and operational needs.
- Conduct regular customer meetings and business reviews to identify evolving requirements and provide value-added solutions.
- Act as a trusted advisor, delivering professional recommendations that strengthen customer partnerships and drive long-term growth.
Solution Selling
- Design and deliver customized MRO product and service solutions tailored to each customer's operational and procurement requirements.
- Collaborate closely with internal teams to provide end-to-end customer support, from needs assessment and solution design to implementation and after-sales service.
- Ensure seamless service delivery while maximizing customer satisfaction and business value.
Business Development & Sales Growth
- Develop and execute strategic account plans to achieve revenue targets and expand business within existing and new key accounts.
- Identify new business opportunities through market analysis, customer insights, and industry trends.
- Drive market penetration and strengthen the company's position within the industrial and MRO sectors.
Team Leadership
- Lead, mentor, and develop the Key Account team to enhance commercial capabilities and customer management excellence.
- Establish effective account management processes and best practices to improve operational efficiency and customer experience.
- Foster a high-performance, customer-centric sales culture.
Market Intelligence
- Monitor market developments, competitor activities, and industry trends to identify growth opportunities and potential risks.
- Provide strategic recommendations to optimize key account strategies and support continuous business improvement.
- Contribute to the development and enhancement of customer management policies and commercial initiatives.
Qualifications
- Bachelor's degree or above; Industrial Engineering, Business, or a related field is preferred.
- 10+ years of experience in B2B Sales, Key Account Management, or Industrial Product Sales.
- Previous experience within the MRO (Maintenance, Repair & Operations) industry is highly preferred.
- Strong commercial acumen with proven success in managing strategic accounts and driving business growth.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to work independently, solve complex customer challenges, and adapt to changing market conditions.
- Fluent in English, both written and spoken.
HOW TO APPLY: Please send your CV to the consultant in charge:
E-mail: awang.pramudya@ev-search.com
All applications will be considered without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other non-merit factor.
