Operation Manager

Main Responsibilities:
1. Build the plans and strategies of business development

• Build the plans, orientations and development strategies for the business in the present and in the future.
• Participate in organizing, managing and implementing the strategy.
• In charge of closely following the implementation process.

2. Maintain and expand relationships with strategic partners

• Exchange and negotiation with strategic partners.
• Establish, build and maintain diplomatic relationships with strategic partners.

3. Manage general operations of all departments

• Develop short-term and long-term strategies and plans for the Sales department to ensure the company's revenue's targets.
• Manage overall customer service operation, service quality and management resources of customer relationship.
• Monitor the service quality through customer's reflection & engagement.
• Monitor the operation of back office departments (Finance - Accountant Depts & HR - Admin Dept.)

4. Internal management

• Build and develop internal processes. Implement periodical evaluation of these processes and continuously improve innovation.
• Develop training programs for all Depts.
• Develop goals and KPIs for all Depts.
• Supervise the activities of all departments, speed up the progress, quality and capacity of all employees' work.
• Monitor the internal operation of the company and build a safe and healthy working environment.
• Consult and build an effective personnel team to ensure the overall operation of the Company.

Job Requirements:

• 2 - 3 years of experience or more in the position of COO/Operation Manager in the forwarding or import-export industry;
• Priority is given to strong experience of US routes both sea/air.
• Fluent in English, Chinese is preferred.
• Good MS Office.

Professional Skills:

• Excellent Customer service skills with customer-oriented minded.
• Good communication and interpersonal skills.
• Innovative & creativity mindset to achieve better efficiency.
• Strong problem-solving skills.
• Good negotiation skills.
• Motivation and persuasion skills
• Ability to work independently and under high pressure.

Attitude:

• Sharp minded, fast learning
• Pro-activity & teamwork spirit.
• Honest & Enthusiasm.
• High sense of responsibility.
• Eager to learn and improve for the better.

Interested candidate please send your CV to hieu.nguyen@ev-search.com. We will get back to you for fully details.