Main Responsibilities:
1. Build the plans and strategies of business development
- Build the plans, orientations and development strategies for the business in the present and in the future.
- Participate in organizing, managing and implementing the strategy.
- In charge of closely following the implementation process.
2. Maintain and expand relationships with strategic partners
- Exchange and negotiation with strategic partners.
- Establish, build and maintain diplomatic relationships with strategic partners.
3. Manage general operations of all departments
- Develop short-term and long-term strategies and plans for the Sales department to ensure the company's revenue's targets.
- Manage overall customer service operation, service quality and management resources of customer relationship.
- Monitor the service quality through customer's reflection & engagement.
- Monitor the operation of back office departments (Finance - Accountant Depts & HR - Admin Dept.)
4. Internal management
- Build and develop internal processes. Implement periodical evaluation of these processes and continuously improve innovation.
- Develop training programs for all Depts.
- Develop goals and KPIs for all Depts.
- Supervise the activities of all departments, speed up the progress, quality and capacity of all employees' work.
- Monitor the internal operation of the company and build a safe and healthy working environment.
- Consult and build an effective personnel team to ensure the overall operation of the Company.
Job Requirements:
- 2 - 3 years of experience or more in the position of COO/Operation Manager in the forwarding or import-export industry;
- Priority is given to strong experience of US routes both sea/air.
- Fluent in English, Chinese is preferred.
- Good MS Office.
Professional Skills:
- Excellent Customer service skills with customer-oriented minded.
- Good communication and interpersonal skills.
- Innovative & creativity mindset to achieve better efficiency.
- Strong problem-solving skills.
- Good negotiation skills.
- Motivation and persuasion skills
- Ability to work independently and under high pressure.
Attitude:
- Sharp minded, fast learning
- Pro-activity & teamwork spirit.
- Honest & Enthusiasm.
- High sense of responsibility.
- Eager to learn and improve for the better.
For further information, please feel free to contact Mr. Hieu (Josh) Nguyen via LinkedIn /+84 978 987 587 (Zalo/Phone) for a confidential discussion!
