Job Description
1. General duties:
1.1 Manage service part number systems.
- Work with overseas suppliers to secure Microcat for Vietnam, promptly, and accurately.
- Support Dealers in providing correct part numbers for the vehicles.
- Monitor Engineering Changes to ensure the accuracy of the parts to be used.
- Regularly do part pricing confirmations.
1.2 Comply with the Government policies for automotive part importation.
- Work with the suppliers to provide the necessary documentation, do the required testing, and provide certification for parts importation.
1.3 Involve in the process of Claim Handle
- Review claims of wrong parts.
- Review and classify parts returned due to claims.
- Provide action and follow-up with the warehouse team to prevent dealer claims.
1.4 Support new product launch/new dealer launch
- Develop Initial Part Lists for new products.
- Develop Initial Stock Order Part for dealers.
- Provide training on Microcat for dealers.
1.5 Part Sourcing
- In charge of local sourcing for service parts.
- Keep contact with MP&L to purchase parts for urgent cases.
1.6 Any other tasks assigned by direct Supervisor or Head of Department.
2. Compliance:
- Maintain & apply quality control systems in the working area including but not limited to TS16949, QS9000, ISO14001, QOS, and Ford Production System.
- Comply with internal policies, the Code of Conduct, and the procedures of the Company that are issued from time to time.
- Complete all compliance training as required by the Corporate Compliance Office.
- Assure the compliance of internal processes in the area, including but not limited to MCRP, Operating Systems, ISO
- Work as department ISO/TS/process coordinator to systematize all processes and documentation.
Requirements
Required Education/ Background:
- Automotive Engineering degree, Mechanical Engineer degree.
- At least 3 years of experience in the Automotive industry
Others
- Experience in aftersales service/products is a plus
- Business Acumen is a plus
- Customer Service experience.
- Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, PowerPoint).
- Good communication and interpersonal skills (negotiation, coordination, presentation…)
- Good analytical skills.
- Creative, collaborative, detail-oriented, and capable of learning new concepts
- Good at customer satisfaction-oriented mindset
How to apply: Please send your CV to the consultant in charge
Mr. Minh Nguyen
E-mail: minh.nguyen@ev-search.com