Key Responsibilities:
- Customer & Partner Engagement: Host live video sessions with prospects, clients, and partners, including discovery/demos, onboarding, and check-ins.
- Product Expertise Support: Provide accurate and timely responses to product-related inquiries via video calls, emails, and community channels—both for internal and external stakeholders.
- Account Management: Serve as the technical point of contact for assigned key customer accounts, handling queries, support issues, and feature requests.
- Product Training & Marketing Support: Create and publish demo videos, lead product training sessions, and collaborate with the marketing team on campaign initiatives.
Requirements:
- Strong SQL Knowledge or Technical Aptitude: You should be confident in writing and understanding SQL, or be able to quickly grasp and apply technical concepts.
- Excellent Communication Skills: Communicate effectively over email and video calls. Empathy and clarity are essential for understanding and resolving customer pain points.
- Customer-Centric Mindset: Enjoy interacting with users and thrive in a service-focused environment where helping others is the priority.
- Problem-Solving Skills: Be resourceful and creative when working around product limitations to offer practical solutions.
- Reliability and Follow-Through: Stay on top of product-related requests and ensure prompt, professional responses in coordination with the product team.
- Clear Writing Skills: Write in a structured, concise, and clear manner, especially for documentation and community responses.
- Remote Work: This is a fully remote role. Note that the company does not sponsor visa applications.
Preferred Qualifications:
- Experience with Looker and/or dbt, and understanding of data modeling concepts for BI.
- Familiarity with Git and a DevOps mindset for analytics workflow.
- Hands-on experience with cloud BI tools and centralized data modeling practices.
- Knowledge of tools in the modern cloud data stack, including platforms like Metabase, Mode, Superset, and ETL/data transformation tools.
- A product-oriented mindset, with the ability to identify gaps and suggest improvement.
HOW TO APPLY: Please send your CV to the consultant in charge:
Ms. Nhu Hoa Nguyen
Email: nhuhoa.nguyen@ev-search.com
All applications will be considered without regard to race, color, religion, sex (inclusing pregnancy and fender identity), national origion, political affiliation, sexual orientation, mariatal status, disability, genetic information, age, membership in an employee organization, parental status, military service or other nonmerit factor
