1. Job Summary
The Process Quality Assurance is responsible for establishing, maintaining, and continuously enhancing quality management processes to ensure compliance with international standards, organisational policies, and project-specific requirements.
The role focuses on conducting internal and project-based quality audits, identifying process gaps, managing corrective and preventive actions, and driving continuous improvement initiatives. In addition, the position works closely with project teams to strengthen quality awareness, provide guidance on process implementation, and ensure consistent application of quality standards throughout the project lifecycle.
2. Key Responsibilities
A. Quality Management & Process Improvement
- Develop, review, and optimise operational and project management processes to ensure alignment with international quality standards, particularly ISO 9001 and CMMI, as well as internal quality policies.
- Establish and maintain standardised quality procedures, guidelines, and documentation to support consistent process implementation across projects.
- Regularly assess existing workflows to identify inefficiencies, compliance gaps, and opportunities for process enhancement.
- Monitor the implementation of established quality procedures and ensure project teams adhere to approved quality plans and requirements.
- Proactively identify potential quality risks and recommend appropriate measures to minimise their impact on project delivery and operational performance.
B. Quality Auditing & Compliance
- Develop risk-based audit programmes and conduct internal, operational, and project-level quality audits.
- Manage the complete audit cycle, including audit planning, preparation, execution, evidence collection, evaluation, reporting, and follow-up.
- Review supporting documentation and objective evidence, conduct stakeholder interviews, and assess the effectiveness of existing processes.
- Identify non-conformities, process deviations, and areas of non-compliance, ensuring that audit findings are accurately documented and communicated.
- Monitor the implementation and effectiveness of Corrective and Preventive Actions (CAPA) to ensure identified issues are properly resolved.
- Coordinate with relevant stakeholders to prepare for external assessments, certification audits, and customer audits.
- Ensure audit requirements, supporting evidence, and follow-up activities are properly organised and completed within established timelines.
C. Quality Risk Management & Corrective Actions
- Conduct root-cause analysis to investigate recurring quality issues, process deviations, and operational non-conformities.
- Apply appropriate problem-solving and quality improvement methodologies, including PDCA, 5 Whys, Fishbone Diagram, and Failure Mode and Effects Analysis (FMEA).
- Develop practical corrective, preventive, and improvement recommendations based on audit findings and root-cause analysis results.
- Work with project stakeholders to implement improvement measures and monitor their effectiveness.
- Track recurring issues and identify systemic weaknesses requiring broader process improvements.
D. Training, Consultation & Stakeholder Support
- Develop quality-related training programmes, learning materials, and implementation guidelines for project teams.
- Deliver training sessions, coaching, and practical guidance on quality management processes, audit preparation, and international quality standards.
- Support project teams in interpreting and applying quality requirements throughout different stages of the project lifecycle.
- Provide consultation on process tailoring to ensure quality requirements are appropriately adapted to specific project characteristics and operational needs.
- Promote quality awareness and encourage a continuous improvement mindset across project teams.
- Collaborate with relevant departments and stakeholders to strengthen process compliance and quality management capabilities.
E. Quality Reporting & Performance Monitoring
- Prepare audit reports, quality performance summaries, and management dashboards to provide visibility into process compliance and project quality performance.
- Monitor key quality indicators and identify emerging risks, recurring issues, and areas requiring management attention.
- Communicate significant audit findings, quality concerns, and improvement recommendations to relevant management stakeholders.
- Track agreed corrective and improvement actions and provide regular updates on implementation progress.
- Maintain accurate audit records, quality documentation, and process improvement reports.
3. Qualifications & Requirements
Education
- Bachelor's degree or higher in Quality Management, Engineering, Information Technology, or a relevant technical discipline.
Professional Experience
- At least 2 years of professional experience in Process Quality Assurance (PQA), Quality Assurance/Quality Control (QA/QC), or Quality Management.
- Experience in IT, software development, or technology-related projects is strongly preferred.
- Hands-on experience in planning, executing, and reporting internal or process audits.
- Practical experience in reviewing audit evidence, conducting stakeholder interviews, identifying non-conformities, and monitoring CAPA implementation.
- Demonstrated experience in developing training materials and delivering quality-related training, coaching, and process guidance.
Professional Knowledge
- Strong understanding of international quality management standards, particularly ISO 9001:2015 and the Capability Maturity Model Integration (CMMI).
- Ability to interpret quality standard requirements and translate them into practical project processes and operational procedures.
- Solid knowledge of quality assurance methodologies, process management, and continuous improvement practices.
- Practical understanding of root-cause analysis and problem-solving techniques, including:
- Plan-Do-Check-Act (PDCA).
- 5 Whys Analysis.
- Fishbone (Ishikawa) Diagram.
- Failure Mode and Effects Analysis (FMEA).
- Understanding of audit methodologies, non-conformity management, and corrective and preventive action processes.
- Technical & Language Skills
- Proficient in project management and collaboration tools, particularly JIRA and Confluence.
- Strong analytical and documentation skills, with the ability to interpret quality data and prepare structured audit reports.
- Good presentation and facilitation skills for delivering training and communicating quality requirements.
- English proficiency equivalent to TOEIC 650 or above, with TOEIC Speaking 110 or above.
Core Competencies
- Quality auditing and compliance assessment.
- Process analysis and continuous improvement.
- Root-cause investigation and problem-solving.
- Training delivery, coaching, and stakeholder facilitation
- Analytical thinking and attention to detail.
- Report writing and management presentation.
- Effective communication and cross-functional collaboration.
- Ability to manage multiple assignments and meet established deadlines.
4. Compensation & Benefits
- Competitive Compensation: Attractive salary package and performance-related bonuses, subject to discussion during the recruitment process.
- Language Allowance: Additional allowance for Korean language proficiency (TOPIK).
- Performance Review: Annual performance evaluations with potential salary adjustments based on individual contributions and results.
- Healthcare: Premium health insurance coverage and annual health examinations.
- Professional Development: Access to structured training programmes covering English, Korean, technical expertise, and soft skills.
- Career Growth: Opportunities to develop professional expertise and pursue long-term career advancement in cloud and infrastructure engineering.
- Technology Exposure: Opportunities to gain hands-on exposure to emerging technologies, including cloud computing, automation, and security practices.
- Working Environment: Dynamic, collaborative, and professional workplace with opportunities to work alongside experienced technical specialists.
- Employee Engagement: Company-sponsored activities, including sports clubs, team-building events, social gatherings, birthday celebrations, and family-oriented events.
- Holiday Benefits: Gifts and employee benefits on major public holidays and special occasions, including Reunification Day, International Workers' Day, National Day, and Lunar New Year.
HOW TO APPLY: Please send your CV to the consultant in charge:
Ms. Phuong Truong
E-mail: phuong.truong@ev-search.com
All applications will be considered without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other non-merit factor.
