Department: HAN – Air Operation
Work Location: Noi Bai International Airport, Hanoi
Job Responsibilities:
- Coordinate all ramp-side operations from aircraft arrival to departure, including baggage, cargo handling, refueling, catering, water supply, visa processing, and flight planning.
- Calculate aircraft load and ensure proper balance to guarantee flight safety.
- Serve as the liaison between airline representatives, clients, service providers, and airport authorities.
- Maintain active communication with stakeholders to ensure service quality and resolve post-flight issues.
- Collaborate with the Port Authority and Civil Aviation Authority to ensure timely completion of flight procedures.
- Support shift scheduling, personnel coordination, and on-site issue handling.
- Prepare visa applications (when required), input cargo data, and oversee handover to warehouse teams.
- Assist with onboarding and training of new staff, and participate in routine inventory and quality control checks.
Job Requirements:
1. Education:
- Bachelor’s degree in Aviation, Logistics, Business Administration, Supply Chain, Transportation, or related fields.
2. Experience:
- Minimum 1–2 years of experience in aviation, logistics, operations coordination, or customer service.
- Prior experience with Boeing 747 freighter operations (747-400F/BCF/747-8F) is preferred.
3. Technical Skills:
- Good understanding of flight operations, load control, and flight planning.
- Proficiency in flight management software, ticketing/reservation systems, and Microsoft Office.
4. Soft Skills:
- Excellent communication and coordination skills with multiple stakeholders.
- Able to prioritize tasks and work under pressure.
- Strong teamwork; open to travel if required.
5. Language Skills:
- Good English communication skills; able to understand aviation technical documents (TOEIC 550+ or equivalent preferred).
6. Personal Attributes:
- Honest, detail-oriented, responsible, and proactive.
- Strong customer service mindset and a drive for continuous improvement.
HOW TO APPLY: Please send your CV to the consultant in charge:
Ms. Khanh Huyen Nguyen
E-mail: huyen.nguyen@ev-search.com
All applications will be considered without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other non-merit factor.
