Report to: RTC Manager
Location: HCMC
Responsibilities
1. Assess Distributor Infrastructure & Capacity
- Evaluate distributor resources, such as warehouses and delivery fleets, and recommend enhancements to meet distribution demands.
- Utilize tracking systems to monitor distributor capacity and performance in line with DDT(Distribution and Delivery Transformation) targets.
2. Manage Distributor Onboarding & Training
- Lead the onboarding process for distributors transitioning to the RTC platform and oversee training for new DIS Light users.
- Ensure distributor teams are fully equipped to integrate new tools and processes into their operations.
3. Optimize Customer Visibility & Routing
- Ensure customer data is accurately maintained in the RTC system, and collaborate with teams to optimize routing plans for better market coverage.
- Work with internal departments to suggest territory optimizations and improve delivery efficiency.
4. Implement New Business Processes & KPIs
- Define and monitor key fulfillment KPIs related to order and delivery processes.
- Guide distributors in embedding these new operational standards through training and knowledge-sharing initiatives.
- Identify capability gaps & collaborate with DDT to transfer knowledge/resources aligned with DDT frameworks.
5. Collaborate with Key Stakeholders
- Coordinate with RTC leadership, sales teams, and digital departments to ensure smooth execution of RTC transformation strategies.
- Maintain strong relationships with distributors and external partners to facilitate consistent operations.
6. Monitor Performance & Report Outcomes
- Continuously track distributor performance against established KPIs, offering insights and actionable solutions to improve outcomes.
- Provide regular updates to internal stakeholders, focusing on areas for enhancement in distributor performance.
Requirements
- Bachelor’s degree in Business Administration, Economics, or a related field.
- 5+ years of experience in salesforce or RTM management, preferably in FMCG.
- Proven ability to design and lead RTM initiatives and drive productivity across omnichannel sales models.
- Experience managing distributor partnerships and leading large-scale transformation projects.
- Strong results-oriented leadership, with the ability to set clear objectives, organize tasks, and motivate teams.
- Deep knowledge of salesforce and RTM processes, with experience optimizing complex systems to align with business goals.
- Strong analytical skills to extract insights from data and formulate data-driven strategies.
- Collaborative leader with experience managing cross-functional teams and building consensus without direct authority.
- Well-organized and reliable, adept at managing timelines, priorities, and stakeholder communication.
- Upper-intermediate English proficiency and excellent communication.
- Willingness to travel extensively across Vietnam, including for week-long market visits.
Kindly send your latest CV to chung.vu@ev-search.com (Chung Vu - Associate Recruitment Consultant) or contact me at +84 343 804 719
