Work location: North Malaysia
Job Description
- Executes field service activities such as installation and commissioning of new machine, maintenance, repair, trouble shooting and technical consulting at customer site base on applicable processes and guideline
- Provide training to customer for operate & maintain the machines
- Handle existing customer & identify new customer in defined market segment
- Achieve sales target for new machine, spare parts & service contract set by management in assigned area.
- Monitor customer, competitor activity & gather general market information and feedback to headquarter
- Prepare quotations, documentations and whenever required, take the lead for direct project related customer communication
- Create and maintain strong customer relationship with top notch customer service
- Ensure Code of Conduct compliances
Authority to decide
(Authority to grant discount, signature authority, authority according to policies, etc.)
- Decide and acts on local discount in consultancy with supervisor and according to global discount guidelines.
- Act to gather information and advice from specialists and communicate with the customer
- Act in order to achieve high data quality and up to date CRM database
- Act and decide on relevance of service products and consult customers accordingly
- Acts on executing field service activities
- Acts on executing helpdesk duties and technical customer consulting
- Enforce Code of Conduct within the organization
Requirements
- Education
- Degree in Mechanical / Electrical Engineering
- Sales or business administration qualification preferred
- Work experience
- >5 years in the multi-national industrial environment, preferably with experience in wire processing machines
- Good understanding in machinery, automation and software
- Additional industrial sales experience is highly appreciated
- Expertise and methodology (Business knowledge, languages, MS-Office, etc.)
- Intermediate working knowledge of Microsoft Office package (Word, Excel, Power Point)
- Intermediate working knowledge of Salesforce CRM package appreciated
- Knowledge on lean office methodology appreciated
Other requirement criteria
- Presentation skills
- Communication skills
- Readiness for travelling
- Flair for a technology driven environment
- English (Advanced Level)
- Other languages appreciated
Interested candidates can send their CV to Ms. Helen Hang Bui via email hang.bui@employmentvietnam.com for a confidential discussion.
