Job Details
Key Accountabilities (1)
1. Customer Insight:
- Organize to find and exploit effectively potential customers for CBC:
- Analyze market potential, build relationships with organizations, associations, state
management agencies in charge to find potential customers in line with the development
orientation of CBC
- Organize to exploit effectively potential customers developed by CBC and/ or distributed by
CIBG
2. Products and Price:
- Design product solutions and pricing policies to meet the needs of customers / groups of
customers at CBC
- Organize and deploy activities to update CIBG products, policies and business programs in
accordance with CIBG's orientation at CBC
3. Sales and service:
- Implement and supervise the implementation of customer care policies and programs at CBC
- Develop business plans, deploy and manage CBC activities according to CIBG's direction from
period to period in order to effectively implement business plans and objectives.
- Coordinate, supervise, directly/supportly, monitor, analyze, periodically evaluate and effectively
implement the business objectives of CBC's department and employees.
- Service quality management:
- Implement and supervise to ensure effective implementation of regulations on service quality
standards of CBC and CBC employees.
- Regularly check and supervise service quality for CBC departments / employees, especially
positions in direct contact with customers.
- Make plans periodically to contact and communicate with customers to obtain opinions and
improve the service quality of CBC
4.Risk management
4.1.Credit risk management
- Urge and remind CBC's employees to fully and effectively control the credit quality at CBC
- Tightly control problem debts, coordinate in handling problem debts
- Participate/support in checking the customers' actual use of capital issued credit at CBC
according to regulations.
4.2. Operational risk management:
- Implement and promote a culture of compliance và manage operational risk at the unit
- Lead as an example- Direct and help to establish principles and priorities in risk management
- Coordinate with relevant units, assess, execute and monitor operational risks at the unit
- Report immidiately incident
5. Operation
- Manage, ensure that the activities of employees at CBC strictly comply with the regulations,
procedures, instructions ... related
- Approve / propose approval and sign contracts and documents related to CBC activities within
authorization
- Approve / propose approval of financial expenditures within the scope of authority
- Coordinate with Director of Branch / Regional Director / Regional CIBG Director, related units
in implementing, promoting business activities, operating at CBC
6. Effective management
- Effectively manage the CBC's customer portfolio according to TCB's guidelines, regulations
- Strictly manage the CBC's business results and performance compared to the assigned targets
7. Other jobs: ther duties assigned by the Regional Director, Regional CIBG Director
PEOPLE MANAGEMENT
- Attract, onboard and retain the right talents for a high- performing team
- Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to
team members
- Manage team performance và provide feedback regularly (following the annual performance
management cycle);
- Enable team member’s professional and personal development through capability assessment,
training, coaching và feedback, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Responsible for developing talents within the team
- Act as a role model and promote corporate culture at sub- function level
- Understand và communicate relevant HR offerings to team members.
Success Profile - Qualification and Experiences
- University degree prioritizes Economics / Finance / Banking / Business Administration /
Accounting / Auditing
- Minimum of 8+ years in the field of sales, management and sales promotion in banking and
finance for corporate customers, at least 4 years experience in management position
- English: Minimum TOEIC 650 or equivalent
Send your CV to thanh.mai@ev-search.com
