- Open for Vietnamese willing to relocate
- Relocation package is sponsored
JOB OVERVIEW
Service Design plays an important part in the capturing and documentation of IT services for businesses. The goal of service design is to seize key components of a digital service to ensure that costs associated with the service's development and implementation are captured and can be used throughout the service's lifecycle, from initial scoping to decommissioning.
JOB DESCRIPTION
- Form strong relationships with nominated Service Managers and creates a schedule with each SM to capture and distribute data, keep relevant information about services under their purview.
- Collaborate with Service Managers to collect and organize key information across the SPM framework:
- Capture High Level Design Elements (Service Outline, Uniqueness, Service Owner name etc.)
- Capture Fine Level Design Elements (Management and Design Elements such as architecture, procurement, licensing, etc.)
- Oversee the management of SD element change.
- Support SM with developing and implementing annual plans, including the incorporation of new/modified outcomes.
- Collaborate with Service Managers to create service objects in SIM Service Now.
- Prepare each Service for submission to and approval by the global SPM board.
JOB REQUIREMENT
- Bachelor's degree in computer science, information technology, business, or a related field
- Intermediate Certificate in ITIL V3 and higher
- 2+ years of experience leading IT service transitions in a corporate environment
- Significant experience working in a live IT Service environment is required.
- Understanding of ITIL process design and implementation
- Understanding of incident/problem management processes, including implementation and support
- Understanding of service governance processes and the ability to assess risk to services
- Thorough understanding of industry trends and best practices
- Previous leadership experience is highly preferred.
- Demonstrated knowledge of ITIL principles and frameworks, ideally with practical experience in key critical information capture information about various aspects of a digital service offering
- Experience with Service Now tools, including the ability to query and subdivide systems, is required.
- Understand key technological concepts at a reasonable level, such as;
- Architectures based on client-server relationships
- Concepts of stack development (hardware, operating system, platform/data)
- License delineation and its implications (platform vs application licensing etc.)
- Able to work with stakeholders from across the business and technology teams to direct the capture of key critical information.
- Excellent interpersonal, oral, and written communication skills in English
Interested candidates can contact Ms. Thu Dao via: thu.dao@employmentvietnam.com for further discussion.
