Job Responsibilities:
- Serve as the first point of contact for technical support, providing prompt and effective troubleshooting to international customers.
- Offer expert guidance on product applications and technical inquiries related to the company’s product portfolio, both in the field and remotely.
- Deliver comprehensive support services, including installation, product training, troubleshooting, and maintenance – both on-site and via remote platforms.
- Collaborate closely with international customer service teams to ensure the timely resolution of technical issues for clients based in Vietnam.
- Contribute to product development initiatives by providing the headquarters with relevant technical market insights and customer feedback.
- Maintain accurate documentation of all customer interactions, technical issues, and resolutions within the internal support system.
Job Requirement:
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Textile Engineering, or a related technical discipline; equivalent vocational training with practical experience in textile machinery will also be considered.
- Minimum of 3 years of relevant experience in customer service, technical support, or production roles within the machinery or textile industry.
- In-depth knowledge of knitting technology, textile production processes, and machinery applications.
- Strong technical understanding of electromechanical systems and machine functionality.
- Proficient in reading and interpreting technical documentation, including mechanical drawings and user manuals.
- Fluent in English; proficiency in Chinese is a significant advantage.
- Excellent verbal and written communication skills, with the ability to build strong relationships across diverse cultures.
- Demonstrated problem-solving capabilities and keen attention to detail.
- Self-motivated, with the ability to work both independently and collaboratively within a global team environment.
- Willingness and flexibility to travel locally and internationally based on business needs.
HOW TO APPLY: Please send your CV to the consultant in charge:
Ms. Thanh Phuong Do
Email: phuong.do@ev-search.com OR Phone: 0979 603 500 (Zalo/ WhatsApp)
All applications will be considered without regard to race, color, religion, sex (inclusing pregnancy and fender identity), national origion, political affiliation, sexual orientation, mariatal status, disability, genetic information, age, membership in an employee organization, parental status, military service or other nonmerit factor
